Your privacy matters to us. This Privacy Policy explains exactly what personal data cataya collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
Six things every cataya player should know about how we handle your personal data.
Every connection to cataya is protected by 256-bit SSL encryption. Your personal details, payment information, and account data are transmitted securely at all times – the same standard used by major Philippine banks.
cataya gives you meaningful control over your personal data. You can request access to your data, ask for corrections, request deletion, and opt out of marketing communications at any time through your account settings or by contacting support.
cataya does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used solely to operate the cataya platform and to comply with applicable legal and regulatory obligations.
cataya's data practices are designed with Filipino players in mind. We operate in accordance with applicable Philippine data protection principles and take our obligations to players across Manila, Cebu, Davao, and beyond seriously.
cataya does not keep your data indefinitely. We retain personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymized.
cataya will notify you of any material changes to this Privacy Policy before they take effect. We believe you have the right to know how your data is being used, and we are committed to keeping this policy clear, current, and honest.
As a cataya player, you have the following rights over your personal data.
Request a copy of the personal data cataya holds about you at any time.
Ask cataya to correct any inaccurate or incomplete personal data on your account.
Request deletion of your personal data, subject to legal retention obligations.
Object to the processing of your data for direct marketing or profiling purposes.
Your Privacy Matters: This Privacy Policy describes how cataya collects, uses, stores, and protects your personal data. By creating an account or using the cataya platform, you acknowledge that you have read and understood this policy. If you have questions at any point, our support team is available 24/7 via live chat.
cataya ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of all players who use the cataya website at cataya.app and any associated services, features, or applications. This Privacy Policy ("Policy") sets out in clear terms how we collect, use, store, share, and protect your personal information.
This Policy applies to all individuals who access or use the cataya platform, whether as registered players, visitors browsing the website, or individuals who contact our support team. It should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.
cataya serves players across the Philippines, including those based in Metro Manila, Cebu City, Davao, Quezon City, Makati, and other cities and provinces nationwide. We understand the trust you place in us when you share your personal data, and we take that responsibility seriously.
Plain Language Summary: This policy tells you what data cataya collects about you, why we need it, and how we keep it safe. We do not sell your data. Ever.
cataya collects personal data that is necessary to operate the platform, verify player identities, process transactions, and comply with applicable legal and regulatory requirements. The categories of personal data we collect include:
Full legal name, date of birth, nationality, and government-issued identification details (such as Philippine passport number, SSS ID, UMID, or driver's license number). This data is collected to verify your identity and confirm that you meet the 21+ age requirement.
Email address, mobile phone number, and residential address (including barangay, city or municipality, province, and postal code). This data is used to communicate with you about your account, transactions, and promotions.
Payment method details, including GCash account numbers, PayMaya account details, and bank account information for BPI, BDO, and Metrobank. cataya does not store full card numbers or full bank account credentials on its servers. Payment processing is handled by regulated payment service providers.
Records of all deposits, withdrawals, wagers, game results, bonus claims, and account balance changes. This data is retained for regulatory compliance, dispute resolution, and anti-money laundering purposes.
IP address, device type, operating system, browser type and version, time zone, and session duration. This data is collected automatically when you access the cataya platform and is used for security monitoring, fraud prevention, and platform optimization.
Information about how you interact with the cataya platform, including pages visited, games played, features used, and time spent on the platform. This data helps us improve the cataya experience for all Filipino players.
Records of your communications with the cataya support team, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the platform.
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, government ID | Age verification, KYC compliance |
| Contact | Email, mobile number, address | Account communication, support |
| Financial | GCash, PayMaya, bank details | Deposit & withdrawal processing |
| Transaction | Deposits, wagers, withdrawals | Regulatory compliance, AML |
| Technical | IP address, device, browser | Security, fraud prevention |
| Usage | Pages visited, games played | Platform improvement |
| Communications | Support chat, emails | Dispute resolution, quality assurance |
cataya collects your personal data through the following means:
cataya uses your personal data for the following purposes:
Marketing Opt-Out: If you no longer wish to receive promotional emails or SMS messages from cataya, you can unsubscribe at any time by updating your communication preferences in your account settings or by contacting our support team.
cataya processes your personal data on the following legal bases:
cataya does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data with the following categories of recipients only where necessary and appropriate:
cataya works with carefully selected third-party service providers who assist in operating the platform. These include identity verification providers, payment processors (including GCash, PayMaya, and banking partners), cloud hosting providers, customer support software providers, and fraud detection services. All service providers are contractually required to handle your data securely and only for the purposes specified by cataya.
cataya may disclose your personal data to relevant Philippine government authorities, regulatory bodies, or law enforcement agencies where required by law, court order, or regulatory directive. This includes disclosures required under applicable anti-money laundering legislation.
In the event of a merger, acquisition, or sale of all or part of cataya's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any changes to this Privacy Policy that may result.
cataya may share your data with other third parties where you have given your explicit consent for us to do so.
No Data Selling: cataya will never sell your personal data to advertisers, data brokers, or any other third party for commercial gain. This is a firm commitment, not a policy subject to change.
cataya uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support security functions. A cookie is a small text file placed on your device when you visit the cataya website.
You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the cataya platform and may prevent you from accessing certain features, including your account and games.
cataya implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
Despite these measures, no method of electronic transmission or data storage is completely secure. cataya cannot guarantee absolute security of your data. In the event of a data breach that is likely to result in a risk to your rights, cataya will notify affected players and relevant authorities in accordance with applicable legal requirements.
Security Tip: Help protect your cataya account by using a strong, unique password, enabling two-factor authentication, and never sharing your login credentials with anyone. If you suspect unauthorized access to your account, contact cataya support immediately.
cataya retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years | Regulatory and legal compliance |
| Transaction records | 5 years from transaction date | AML compliance, dispute resolution |
| Support communications | 3 years from last interaction | Quality assurance, dispute resolution |
| Technical & usage logs | 12 months | Security monitoring, fraud prevention |
| Marketing preferences | Until opt-out or account closure | Consent management |
When personal data is no longer required, cataya will securely delete or anonymize it in accordance with our internal data disposal procedures. Anonymized data that can no longer be linked to any individual may be retained indefinitely for statistical and analytical purposes.
As a cataya player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email.
cataya will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reasons for it.
How to Submit a Request: To exercise any of your data rights, contact the cataya support team via live chat on the platform or by emailing us at the address provided in Section 14 of this policy. Please include your registered email address and a description of your request.
The cataya platform is strictly intended for adults aged 21 years and above. cataya does not knowingly collect personal data from individuals under the age of 21. The minimum legal age for participation in casino-style gambling in the Philippines is 21, and cataya enforces this requirement rigorously through its identity and age verification processes.
If cataya becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data, and return any deposits to the original payment method where technically feasible.
If you are a parent or guardian and believe that a minor in your care has registered on the cataya platform, please contact our support team immediately so that we can take appropriate action.
21+ Only: cataya takes underage gambling extremely seriously. Our age verification processes are designed to prevent minors from accessing the platform. If you are under 21, you must not use cataya.
The cataya platform may contain links to third-party websites or services. This Privacy Policy applies solely to the cataya platform and does not cover the privacy practices of any third-party websites. cataya is not responsible for the content, privacy policies, or data practices of any third-party sites.
We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link on the cataya platform does not constitute an endorsement of that website or its privacy practices.
cataya reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will notify registered players by email and by posting a prominent notice on the cataya platform prior to the changes taking effect.
The "Last Updated" date at the top of this policy reflects the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how cataya protects your personal data.
Your continued use of the cataya platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you must cease using the platform and may request account closure by contacting our support team.
Effective Date: This Privacy Policy is effective as of January 1, 2026 and supersedes all previous versions of the cataya Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or cataya's handling of your personal data, please do not hesitate to get in touch. Our dedicated support team is available 24 hours a day, 7 days a week via live chat on the cataya platform.
You may also contact us by email. Our privacy and data support email address is:
The email address above is provided as plain text for reference only and is not a clickable link. To contact us, please copy the address into your email client manually, or use the live chat feature on the cataya platform for the fastest response.
For general support inquiries unrelated to privacy, you may also reach us at:
cataya is committed to resolving all privacy-related inquiries promptly and transparently. We aim to acknowledge all written privacy requests within 5 business days and to provide a substantive response within 30 days.
Your data is protected, your privacy is respected, and your gaming experience is our priority. Join thousands of Filipino players already enjoying cataya.
21+ Real-money gaming. Play responsibly. Terms apply.